Access Securepak - Z - Butler County Jail Package Program - PA

Q: What is your processing fee?
A: There is a $5.00 processing fee for all orders.

Q: What are the package limits for the Butler County Jail package program?
A: Butler County Jail inmates are allowed to have one $75 package per month.

Q: When does the ordering start?
A: The ordering starts on October 1, 2015.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address). When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card) card member’s name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I place an order?
A: Phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283) or internet butlercountypackages.com

Q: How do I check on an order?
A: Please call 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283) or write to us at Customer Service, Access Securepak, 10880 Linpage Place, St. Louis, MO 63132.  You can also send us an email at: customerservice@securepak.net. Customer service hours Monday - Friday 8:30 a.m. - 11:59 p.m. EST and Saturday 11:00 a.m. - 5:00 p.m. EST.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility and we cannot honor any discrepancies reported from family members or friends of the inmate.