Access Securepak - Z - Georgia Private Quarterly Food Package Program

Q: What are your processing fees?
A: There is a $2.95 processing fee on all orders.

Q: When does the program begin?
A: Georgia Food Quarter 4 ordering dates are October 9 - November 15, 2017.

Q: What is the sales tax per order?
A: Access Securepak® is required by the state of Georgia to collect 3% sales tax on merchandise and processing fees. To figure sales tax rates please download the order form from our website.

Q. What happens if an order has been identified as fraudulent?

A. The fraudulent order is associated with an inmate and customer. Both the inmate and customer’s privileges are revoked.

Q: What are the program limits for orders?
A: Packages cannot exceed $100 or 15 lbs. of product per inmate (whichever is reached first). Multiple packages can be ordered; orders will be consolidated not to exceed the maximum $100.00 or 15 lbs. of product per program.

Q: What happens if my order exceeds the $100 or 15 lb. weight?

A: The weight of online and phone orders is automatically calculated to prevent exceeding limits. Maximum $100 or 15 lbs. of product per inmate (whichever is reached first). Multiple packages can be ordered, and we will consolidate orders not to exceed the maximum $100 or 15 lbs. of product per program. If a mailed-in order exceeds the limit, we will remove products until it meets that limit.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address), cashier’s checks and money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member’s name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card. Personal checks are not accepted and will be returned to the sender.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I check the status of my order and/or track its progresss?

We will email a confirmation number to you within two business days of receiving your order.

Visit accesscatalog.com and enter the confirmation number or inmate number. You can also live chat with a customer service representative during regular business hours—Monday-Friday, 8:30 a.m.–11:59 p.m. EST and Saturdays, 11 a.m.–5 p.m. EST.
Call 1-855-768-0785 any time day or night to access our automated system. Customer service representatives are available during regular business hours.
Email customerservice@securepak.net

Q: What is your return policy?

A: If an item is found to be defective upon receipt and is returned to us within 30 days, we will replace it at no charge or provide a refund according to the facility’s policy. Package recipients should report the discrepancy to facility administration immediately. Access Securepak is not responsible for items the facility finds are damaged, expired or broken. Processing fees are non-refundable.

Q: What happens if the person I am sending my order to changes custody levels and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to Access Securepak®. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees.

Q: How can I avoid sending food items that are not approved by the correctional facility?
A: All items listed on the website have been pre-approved by the facility.

Q: What happens if an inmate receives more than one package from family members or friends?

A: If an inmate receives more than the maximum amount of packages he or she is allowed, the order(s) will not be processed and the sender will receive a refund.

Q: Can an item become out of stock or unavailable after I place my order?

A: Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will increase the quantities of items already ordered to use the funds from the unavailable items or issue a refund. This will depend on when the out of stock or unavailable item is expected to arrive at Access Securepak.

Q: What if something is broken, damaged or missing from my order?

A: We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends.