| ||
| My Account |
|
|
FAQs Q: What are your shipping and handling charges? A: $4.00 shipping and handling on phone and mail orders. $2.00 reduced shipping and handling for all orders placed on the website. Q: When does the program begin? A: Orders will be accepted from October 29 - December 14, 2012. However, any order that is mailed in must be postmarked by December 7, 2012. Lakin will stop accepting orders on December 7, 2012, and any order that is mailed must be postmarked by November 30, 2012. Any orders received after the deadline will not be processed and will be mailed back to the sender. Q: How do I check on an order? A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. Or send us an email at customerservice@securepak.net. Customer Service Hours 8:30 a.m. - 12:00 a.m. EST, Monday - Friday, and 11:00 a.m. - 5:00 p.m. EST, Saturday. Q: How do I report a discrepancy with the order (item missing, wrong product, etc)? A: The offender will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the offender. Q: When will the order arrive at the facility? A: Orders arrive at the facility weekly beginning the week of November 12, 2012. The institution will be distributing the packages to the offenders shortly after the shipment arrives at the facility. Lakin & Anthony will both receive one consolidated delivery by December 21, 2012. Q: What forms of payment do you accept? A: We accept VISA, MasterCard, and Discover. We accept Credit/Debit cards with VISA and Mastercard logos. We accept prepaid credit cards or cash advance cards, but if a refund/credit is due the process might be slightly longer than usual. By mail we accept money orders, institutional checks, cashier's checks or credit cards (MasterCard or Visa). Q: How do I place an order? A: By phone: 636-888-7003 (Need a 1-800 number? Click Here), fax: 1-866-754-2813, internet at www.westvirginiapackages.com or by mail Access Securepak®, 10880 Linpage Place, St. Louis, MO 63132 |
| Access Securepak® 10880 Lin Page Place , St. Louis, MO 63132 Phone: 636-888-7003 Need a 1-800 number? 1-800-546-6283 |