What are the program dates? 

Quarterly: FL DOC Quarter 3, 2025 ordering dates are September 5, 2025-October 1, 2025. 

How can I place an order? 

Online at accesscatalog.com 

By phone at 1-636-888-7003 

By mail at Access Securepak (FL), 10880 Linpage Place St. Louis, MO 63132 

What are the program limits? 

Inmates are allowed (1) $125.00 package per quarter. Multiple orders can be placed for one inmate not to exceed $125 in merchandise.  All orders will be combined and shipped to the facility in one package. All items have been approved by the Florida Department of Corrections.  Inmates are not permitted to purchase packages for themselves or for other inmates.  

All inmates are eligible to receive a package except those with the following bed missions per FL DOC: Administrative Confinement (AC), Close Management (CM), Close Management I, Close Management II, Close Management III, CSU-Crisis Stabilization Unit, Disciplinary Confinement (DC), Isolation-Medical, CMHI Unit Beds, CMHI/Beds, Maximum Management, CSU/TSU-Dual Usage, Reception/Orientation, Suicide Observation and TCU-Transitional Care Unit. The inmate’s ability to receive a package will be verified before orders are shipped.  

PLEASE NOTE – Inmates participating in the Department’s Religious Diet Program (RDP)/Certified Food Option (CFO) are not authorized to receive non-kosher food items from the Florida Food Package Program.  Access Securepak will restrict the ordering of non-kosher food items for inmates participating in the RDP/CFO Program.  If a non-kosher item has been ordered for an inmate whose participation in the RDP/CFO started after the ordering period ended, the item will not be shipped, and the customer will be refunded.  Per the Department’s regulation, inmates participating in the RDP/CFO who are found in possession of a non-kosher food item may be suspended from the RDP/CFO.  

When will my order deliver? 

Orders will be delivered on or before November 5th, 2025. Please allow 7-10 working days for orders to be distributed at the facility. 

How do I check the status of my order and/or track its progress? 

We will email a confirmation number to you within two business days of receiving your order.  

How can I avoid sending items that are not approved by the correctional facility? 

All items listed on the website have been pre-approved by the facility 

What happens if my order exceeds the $125.00 limit? 

The spending limit of online and phone orders is automatically calculated to prevent exceeding limits. Multiple packages can be ordered, and we will consolidate orders not to exceed the maximum $125.00 of product per program. If a mailed-in order exceeds the limit, we will remove products until it meets that limit. 

What happens if the recipient of my order is released or moved to a security level that does not allow packages? 

If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable. 

What happens if an inmate receives more than one package from family members or friends?  

If an inmate receives more than the maximum number of packages he or she is allowed, the order(s) will not be processed, and the sender will receive a refund. 

Can an item become out of stock or unavailable after I place my order? 

Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will remove the out-of-stock item and issue a refund.  

What forms of payment do you accept? 

We accept VISA, MasterCard and Discover credit/debit cards; prepaid cards (that have a verifiable United States address); cashier’s checks and money orders.When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address, and telephone number. Credit/debit and prepaid cards will be charged on the day the order is placed.Refunds or credits will be applied to the original card used. Allow additional time for refunds/credits on prepaid cards. 

My prepaid credit card does not have a billing address—can I use it on this site? 

Because our site always validates a billing address, you must first contact the prepaid credit card company to register a billing address for the card. 

How do I report a discrepancy with the order (missing item, wrong product)? 

The package's contents will be validated with facility staff. If a discrepancy is found, the facility staff will verify it and send appropriate paperwork to Access Securepak. Depending on facility policy, we will issue a refund or replace the item(s) at no charge to resolve the discrepancy. All discrepancies must be reported from the prison; we cannot honor reports of discrepancies from inmates’ families or friends. Please allow 3-4 weeks for discrepancies to be resolved. 

Why can’t I place an order for an inmate? 

Inmates may be restricted from receiving packages for various reasons.  This could be due to a request from the facility, or it could be because the inmate received an order that was later denied by the credit card holder as possible suspicious activity.  In such a case, the inmate will no longer be able to receive orders.  The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full.  For further assistance in this matter please call Securepak Customer Service at 1-800-546-6283.