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Q: What are your processing fee's? A: There is a $5.95 processing fee on all orders. Q: When does the program begin? A: Orders can be placed starting June 15, 2015. Q: When will the orders arrive at the facility? A: Orders will be delivered weekly. Q: What is the sales tax per order? A: The sales tax is included in the selling price. Q: Why can’t I place an order for an inmate? A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here). Q: What are the limits for this program? A: Multiple orders may be placed, not to exceed the limit of $100 per week, per inmate. All orders placed will be merged into a single package for delivery. Q: What forms of payment do you accept? A: Payment Methods: We accept Visa, MasterCard and Discover credit/debit cards & prepaid cards (that have a verifiable United States address), cashier's checks and money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the credit card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Personal checks will NOT be accepted and the orders will be returned to the sender. Orders Placed With A Credit, Debit, Or Pre-Paid Card: All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card. Q: My pre-paid credit card does not have a billing address. Can I use it on this site? Q: How do I place an order? A: Phone: 636-888-7003 (Need a 1-800 number? Click Here) Internet: lewismopackages.com Mail: Access Securepak (MO) 10880 Linpage Place St. Louis, MO 63132 Q: How do I check on an order? A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Access Securepak®, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours 7:30 a.m. - 11:00 p.m. CST, Monday - Friday and 10:00 a.m. - 4:00 p.m. CST, Saturday. Q: How do I report a discrepancy with the order (item missing, wrong product, etc)? A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the jail. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate. Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package? A: If you place an order for an incarcerated family member or friend and his/her custody level changes after the package has shipped from Access, the inmate has one (1) week to pick up his/her package after it has arrived. Packages will not be returned to Access for refund. |
| Access Securepak® 10880 Lin Page Place , St. Louis, MO 63132 Phone: 636-888-7003 Need a 1-800 number? 1-800-546-6283 |