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What is your processing fee? There is a $5.95 processing fee for all orders. When does the program begin? Ordering Begins: October 25, 2017 Ordering Ends: November 27, 2017 Postmark date for mail orders: November 20, 2017 Orders must be received by: November 27, 2017 Delivery to facility: On or before December 7-8, 2017 Why can’t I place an order for an inmate? Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here). What forms of payment do you accept? PAYMENT: By phone, fax and internet, we accept VISA, Discover & MasterCard. We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address), cashier's checks and money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card. Personal checks will NOT be accepted and the orders will be returned to the sender. What is sales tax for this program? Access Securepak® is required by the state of Louisiana to collect 4.6 % sales tax on merchandise and processing fees. What is the package order limit for this program? Maximum $100 of product per inmate. Multiple packages can be ordered, and we will consolidate orders not to exceed the maximum $100 of product per program. How do I place an order? There are 4 Easy Ways to Place an Order: Website: louisianapackages.com Phone: 636-888-7003 (Need a 1-800 number? Click Here) Mail to: Access Securepak® (LA) 10880 Linpage Place St. Louis, MO 63132 Fax: 1-866-754-2813 How do I check on an order? Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Access Securepak, Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net My prepaid credit card does not have a billing address—can I use it on this site? Because our site always validates a billing address, you must first contact the prepaid credit card company to register a billing address for the card. How do I report a discrepancy with the order (missing item, wrong product)? The contents of the package will be validated in the presence of facility staff. If a discrepancy is found, the facility staff will verify it and send appropriate paperwork to Access Securepak. Depending on facility policy, we will issue a refund or replace the item(s) at no charge to resolve the discrepancy. All discrepancies must be reported from the facility; we cannot honor reports of discrepancies from inmates’ families or friends. Please allow 3-4 weeks for discrepancies to be resolved. What happens if the recipient of my order is moved to a security level that does not allow packages? If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable. What happens if an inmate receives more than one package from family members or friends? If an inmate receives more than the maximum amount of packages he or she is allowed, the order(s) will not be processed and the sender will receive a refund. What if something is broken, damaged or missing from my order? We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends. Can an item become out of stock or unavailable after I place my order? Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will increase the quantities of items already ordered to use the funds from the unavailable items or issue a refund. This will depend on when the out of stock or unavailable item is expected to arrive at Access Securepak. What’s your return policy? If an item is found to be defective upon receipt and is returned to us within 30 days, we will replace it at no charge or provide a refund according to the facility’s policy. Package recipients should report the discrepancy to facility administration immediately. Access Securepak is not responsible for items the facility finds are damaged, expired or broken. Processing fees are non-refundable. |
| Access Securepak® 10880 Lin Page Place , St. Louis, MO 63132 Phone: 636-888-7003 Need a 1-800 number? 1-800-546-6283 |