Access Securepak - Cherokee County Detention Center - SC

Q: What is the processing fee?
A: There is a $6.95 processing fee on all orders.

Q: When will the orders ship to the facility?
A: All orders will ship to the facility on a weekly basis.

Q. Why can’t I place an order for an inmate?

A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

Q: What are the ordering limits?
A: There is a maximum $100 of product per inmate. Multiple packages can be ordered, and we will consolidate orders not to exceed the maximum $100 of product per week.

Q: What is the sales tax?
A: Access Securepak® is required by the state of South Carolina to collect 1% sales tax on food and 8% sales tax on non-food merchandise and the processing fee. No sales tax is collected on postage.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address), cashier's checks, money orders or checks from correctional institutions. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card) card member’s name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Personal checks will NOT be accepted and the orders will be returned to the sender.

Q: How can I place an order?
A: Online: cherokeecountypackages.com
  Phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283)
  Mail: Access Securepak (SC)
10880 Linpage Place
St. Louis, MO 63132
  Fax: 1-866-754-2813

Q: How do I check on an order?
A:  Ways to check your order:
Online: cherokeecountypackages.com
Phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283)
Automated System: 24 hours a day / 7 days a week
Customer Service hours: Mon.–Fri., 8:30 a.m.–11:59 p.m. EST, & Sat., 11 a.m.–5 p.m. EST.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check contents of package in the presence of an employee from the facility. If there is an issue with the order, the employee will verify it and send the paperwork to Access. All discrepancies must be reported from the facility. We cannot honor any discrepancies reported from family members or friends of the inmate.