Access Securepak - DJJ Donations Package Program - GA

When can I begin sending donations?

The Georgia Department of Juvenile Justice Donation Program is effective November 3, 2017

How can I place an order?

Why can’t I place an order for an inmate?

Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

What can I donate?

Items available to donate include: snacks, clothing, hygiene products, games, greeting cards, and coloring books. All items have been approved by the Georgia Department of Juvenile Justice.

Can I choose who will receive my donation?

You cannot select a particular resident to receive your donation. Donations will be distributed at the discretion of the Georgia Department of Juvenile Justice.

When will my donation deliver?

Orders will deliver to the Georgia Department of Juvenile Justice every month.

Am I able to place an order for a particular resident?

Yes. For residents in a Georgia Department of Juvenile Justice YDC facility please visit ydcpackages.com. For residents in a Georgia Department of Juvenile Justice RYDC facility, please visit rydcpackages.com.

How do I check the status of my donation and/or track its progress?

• Visit accesscatalog.com and enter the confirmation number. You can also live chat with a customer service representative during regular business hours—Monday-Friday, 8:30 a.m.–11:59 p.m. EST and Saturdays, 11 a.m.–5 p.m. EST.

• Call 636-888-7003 (Need a 1-800 number? Click Here) any time day or night to access our automated system. Customer service representatives are available during regular business hours.

• Email customerservice@securepak.net

How much is the processing fee?

The processing fee is $6.95.

How much is the tax?

Access Securepak is required by the state of Georgia to collect 3% sales tax on all food items and 7% sales tax on all non-food items and the processing fee.

What if something is broken, damaged or missing from my order?

We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends.

Can an item become out of stock or unavailable after I place my order?

Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will increase the quantities of items already ordered to use the funds from the unavailable items or issue a refund. This will depend on when the out of stock or unavailable item is expected to arrive at Access Securepak.

What forms of payment do you accept?

We accept VISA, MasterCard and Discover credit/debit cards. When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address and telephone number. Credit/debit cards will be charged on the day the order is placed. Refunds or credits will be applied to the original card used.

My prepaid credit card does not have a billing address—can I use it on this site?

Because our site always validates a billing address, you must first contact the prepaid credit card company to register a billing address for the card.

Is my donation tax-deductible?

Donations sent to the Georgia Department of Juvenile Justice are not tax-deductible.