Access Securepak - Morehouse Holiday Package Program - LA

Q: What is your shipping fee?

A: $4.00 shipping fee for all orders. IMPORTANT NOTICE: PROCESSING FEES WILL INCREASE TO $6.95 ON 1/1/2019.

Q: When does the program begin?

A: Orders will be accepted from October 30 - November 28, 2012. However, any order that is mailed in must be postmarked by November 21, 2012, and delivered to Access Securepak® by November 28, 2012. Any orders received after the deadline will not be processed and will be mailed back to the sender.

Q: Why can’t I place an order for an inmate?

A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

Q: What forms of payment do you accept?
A: PAYMENT: By phone and Internet, we accept VISA & MasterCard. We accept Credit/Debit cards with Visa & MasterCard logos. We also accept prepaid credit cards or cash advance cards, but if a refund/credit is due the process might be slightly longer than usual. By mail we accept money orders, cashier's checks, Visa & MasterCard. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the credit card), card member's name, and card member's phone number and card member's address.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I place an order?

A: There are 3 Easy Ways to Place an Order
1. Website:www.louisianapackages.com
2. Mail to: Access Securepak® (LA)
10880 Linpage Place
St. Louis, MO 63132
3. Phone: 636-888-7003 (Need a 1-800 number? Click Here)

Q: How do I check on an order?

A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?

A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate.

Q: What happens if the person I am sending my order to changes custody levels and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to Access Securepak®. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees.