Q: What are your processing fees?
A: Orders will arrive weekly at the facility on Mondays.
A: We accept Visa, MasterCard and Discover credit/debit cards and prepaid cards (that have a verifiable United States address), money orders & cashier's checks. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Orders placed with a credit, debit or pre-paid card will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.
NO PERSONAL CHECKS ACCEPTED.
Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: Ways to order:
A: Ways to check your order:
A: There is a combined total limit of 20 food products (condiments are exempt) and 20 hygiene products max per week. All sales are final, if an inmate has been transferred or released prior to receiving a package it must be picked up within 5 business days or it will be donated.
Q: What is the sales tax?
A: Access Securepak® is applying a 8.00% for Candy and 9.75% sales tax to all other products.
A: The inmate will be given an opportunity to check the contents of the package in the presence of a facility employee. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility. We cannot honor any discrepancies reported by family or friends of the inmate.