Q:  What are your shipping and handling charges?
A:  $4.00 on all orders.

Q:  When will the orders arrive at the facility?

A:  Orders will arrive weekly at the facility on Tuesdays.

Q:  What forms of payment do you accept?

A:  We accept:
          Credit/debit cards (VISA or MasterCard logos)
          Prepaid credit cards (if refund/credit is due the process might be slightly longer than usual)
          Cash advance cards (if refund/credit is due the process might be slightly longer than usual)
          Cashier's check
          Money order

Q:  How do I place an order?

A:  Ways to order:
          Phone: 1-800-546-6283
          Fax: 1-866-754-2813
          Mail: Access Securepak® (TN)
                  10880 Lin Page Place
                  St. Louis, MO 63132

Q:  How do I check on an order?

A:  Ways to check your order:
          Phone: 1-800-546-6283
              Automated System: 24 hours a day / 7 days a week
              Customer Service hours: Monday-Friday 7:30 am - 11:00 pm CST and Saturday 10:00 am - 4:00 pm CST

Q:  How do I report a discrepancy with an order?

A:  The inmate will be given an opportunity to check the contents of the package in the presence of a facility employee.  If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®.  All discrepancies must be reported from the facility.  We cannot honor any discrepancies reported by family or friends of the inmate.

Q: What happens if the person I am sending a package to is released prior to receiving the package?
A: Inmates in the custody of the Rutherford County Adult Detention Center understand that All Sales Are Final - Inmates or families have 5 business days to retrieve the package from the Rutherford Jail.  Rutherford Jail is open 7 days a week 8:00 am - 4:00 pm, packages may be picked up any time during these hours.  No credit or refund shall be given for items purchased but not received by the inmate due to the inmate's release or transfer to another correctional or mental health facility.  Released or transferred inmates may claim purchases within five (5) business days of delivery.  Product not claimed within that time period will be deemed abandoned and purchaser consents to its disposal by the Rutherford County Adult Detention Center.


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