Q:  What are your processing fees?
A:  There is a processing fee of $4.00 on all orders.

Q:  When will the orders arrive at the facility?

A:  Orders will arrive weekly at the facility on Mondays.

Q:  What forms of payment do you accept?

A:  We accept Visa, MasterCard and Discover credit/debit cards and prepaid cards (that have a verifiable United States address), money orders & cashier's checks. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Orders placed with a credit, debit or pre-paid card will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.

NO PERSONAL CHECKS ACCEPTED.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q:  How do I place an order? 

A:  Ways to order:
          Online: tennesseepackages.com
          Phone: 800-546-6283
          Fax: 866-754-2813
          Mail: Access Securepak® (TN)
                  10880 Linpage Place
                  St. Louis, MO 63132

Q:  How do I check on an order?

A:  Ways to check your order:
          Online: tennesseepackages.com
          Phone: 800-546-6283
              Automated System: 24 hours a day / 7 days a week
              Customer Service hours: Mon.- Fri. 7:30 am - 11 pm CST and  Sat., 10 am - 4 pm CST.

Q:  What are the limits for the program?

A:  There is a combined total limit of 20 food products (condiments are exempt) and 20 hygiene products max per week. All sales are final, if an inmate has been transferred or released prior to receiving a package it must be picked up within 5 business days or it will be donated.

Q:  What is the sales tax?

A:  Access Securepak® is required by the state of Tennessee to collect 9.75% tax for candy, hygiene, property and 7.75% for food products. Tax will also be collected on processing fees. To figure sales tax amount take the subtotal and multiply it by the tax rate.

TAX EXAMPLE: $63.52 (subtotal + $4.00 (processing fee) = $67.52 (subtotal) x 0.0975 (tax rate) = $6.58 | $67.52 (subtotal + $6.58 (tax total) = $74.10

Q:  How do I report a discrepancy with an order?

A:  The inmate will be given an opportunity to check the contents of the package in the presence of a facility employee. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility. We cannot honor any discrepancies reported by family or friends of the inmate.

Q: What happens if the person I am sending a package to is released prior to receiving the package?
A: Inmates in the custody of the Rutherford County Adult Detention Center understand that All Sales Are Final - Inmates or families have 5 business days to retrieve the package from the Rutherford County Adult Detention Center.  The Rutherford County Adult Detention Center is open 7 days a week 8:00 am - 4:00 pm, packages may be picked up any time during these hours.  No credit or refund shall be given for items purchased but not received by the inmate due to the inmate's release or transfer to another correctional or mental health facility.  Released or transferred inmates may claim purchases within five (5) business days of delivery.  Product not claimed within that time period will be deemed abandoned and purchaser consents to its disposal by the Rutherford County Adult Detention Center.