Shipping:  All orders will be shipped to the facility on a weekly basis. The institution will be distributing the packages to the residents shortly after the shipment arrives at the facility.

Returns:  The resident will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. For discrepancies reported by family members or friends of the resident, Access Securepak® will need to verify the discrepancy with the facility. Once verified, all discrepancies will be corrected by Access Securepak® with replacement of product, reimbursement of funds, etc.

Catalog Changes:  Every effort has been made to show and describe the merchandise as accurately as possible. Because many manufacturers change an item’s design, color, package size and style after our catalog is produced, we reserve the right to discontinue or change product specifications without prior notice. We regret any changes that might occur and will make every effort to minimize these occurrences. Inadvertent errors in product descriptions, pricing and special offers are not binding on Access Securepak, and we may make adjustments at any time. Additionally, many of our food items may contain common allergens such as milk, eggs, wheat and peanuts. Before consuming a food item, please consult the product packaging for specific information on its ingredients. Prices and offers are subject to change and available while supplies last. Always consult our website newmexicopackages.com for the latest updates on this package program.  

*Central New Mexico Correctional Facility does not allow RDC/D&E inmates access to any outside purchases except for the, “hygiene only”, weekly purchases from the Commissary Program. All other deliveries, including “Quarterly Packages”, are not allowed nor will be delivered to unclassified inmates. Should the facility receive any other deliveries from outside sources they will be returned to the vendors. The facility will not be responsible for forwarding such items nor will it be involved in securing refunds for returned items*

Quarterly or Birthday Packages:

Inmates classified in the following statuses are not eligible to receive a Quarterly or Birthday package:

     Inmates in PBMP.
     Inmates pending transfer to PBMP.
     County Jail Inmates held in custody for less than 60 days.
     Inmates on PHD, or Disciplinary Restrictive Housing.
     Inmates in Special Management Population.
     Inmates in the Drug Suppression Program.

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