When can I place an order?
The ordering dates are October 29 - November 29, 2018.
What are the spending limits?
There is s limit of $100 per program per inmate.
What is the delivery date for the packages?
Orders will be delivered weekly beginning the week of November 5, 2018
Why can’t I place an order for an inmate? Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283).
What forms of payment do you accept?
* Credit/Debit Cards—VISA, MasterCard, Discover
* Prepaid cards that have a verifiable United States address
* Cashier’s check
* Money order
* Institutional check
We do not accept personal checks and will return them to the sender. Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the card used for the order (allow additional time for refunds/credits on prepaid cards). Access Securepak reserves the right to remove one or more items from the order due to insufficient payment.
My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
What is the sales tax for this program?
Access Securepak® is required by the state of Mississippi to collect 7% sales tax on merchandise and processing fees. To figure sales tax amount take the subtotal and multiply it by the tax rate of 7%. Example: $63.52 merchandise total + $5.95 processing fee = $69.47 subtotal $69.47 subtotal x 0.07 tax rate = $4.86 tax total $69.47 subtotal + $4.86 tax = $74.33 total due.
How do I place an order?
Ways to order:
Online: mississippipackages.com
Phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283)
Mail: Access Securepak® (MS)
10880 Linpage Place
St. Louis, MO 63132
How do I check on an order?
Ways to check your order:
Online: mississippipackages.com
Phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283)
Automated System: 24 hours a day / 7 days a week
Phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283)
Customer Service Representative: Monday – Friday: 7:30 am – 11:00 pm. Saturday: 10:00 am – 4:00 pm, CST. How do I report a discrepancy with an order?
The inmate will be given an opportunity to check the contents of the package in the presence of a facility employee. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility. We cannot honor any discrepancies reported by family or friends of the inmate.
How do I report a discrepancy with the order (missing item, wrong product)?
The contents of the package will be validated in the presence of facility staff. If a discrepancy is found, the facility staff will verify it and send appropriate paperwork to Access Securepak. Depending on facility policy, we will issue a refund or replace the item(s) at no charge to resolve the discrepancy. All discrepancies must be reported from the facility; we cannot honor reports of discrepancies from inmates’ families or friends. Please allow 3-4 weeks for discrepancies to be resolved.
What happens if an inmate receives more than one package from family members or friends?
If an inmate receives more than the maximum amount of packages he or she is allowed, the order(s) will not be processed and the sender will receive a refund.
What if something is broken, damaged or missing from my order?
We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends.
Can an item become out of stock or unavailable after I place my order?
Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will increase the quantities of items already ordered to use the funds from the unavailable items or issue a refund. This will depend on when the out of stock or unavailable item is expected to arrive at Access Securepak.
How can I avoid sending food items that are not approved by the correctional facility?
All items listed on the website have been pre-approved by the facility.