FAQ'S

Q:  What are your shipping and handling charges? 
A:  $5.00 per order.   
 
Q:  When does the program begin? 
A:  First day to place a 3rd Quarter order is July 1, 2013.  Last day to place a 3rd Quarter order is September 30, 2013.  3rd Quarter orders sent by family members via the U.S. Post Office MUST be postmarked by September 23, 2013.  Any order mailed after that date will not be processed until the 4th Quarter.  Phone and web orders received by 11:59 PM EST on September 30, 2013, will be applied to the 3rd Quarter.
 
Q:  When will the order arrive at the facility? 
A:  Packages will be delivered to the correctional facilities once per week or once per month.  Check with the administration at your facility for more details. 

Q:  What forms of payment do you accept?
A:  PAYMENT: Access Securepak® accepts Credit/Debit cards with Visa/Mastercard/Discover logos. We also accept prepaid credit cards or cash advance cards. Orders will be accepted when accompanied by money order, institutional check, cashier's check or credit card (MasterCard, Discover or Visa). When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the credit card), card member's name, card member's phone number and card member's address. 
No Personal Checks Accepted.
 
Q:  How do I place an order?  
A:  By phone: 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283), internet www.pennsylvaniapackages.com or by mail Access Securepak®, 10880 Linpage Place, St. Louis, MO 63132 
 
Q:  How do I check on an order? 
A:  Please call 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132.  You can also send us an email at customerservice@securepak.net.  Customer service hours Monday - Friday 8:30 a.m. - 12:00 a.m. EST and Saturday 11:00 a.m. - 5:00 p.m. EST.
 
Q:  How do I report a discrepancy with the order (item missing, wrong product, etc)? 
A:  The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison.  If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®.  All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate.   

Q:  What are the program limits?
A:  Inmates are allowed to receive (1) $80.00 package per quarter.