COVID-19 Call Center Availability:
Due to COVID-19, Call Center hours maybe increased or decreased as necessary. Thank you for your patience.

COVID-19 Update:
Access Securepak remains in constant communication with all facilities serviced by Access Securepak, MyCarePak and Trinity Take Out websites.  In the event, a specific agency or location decides to temporarily suspend the delivery of any package ordered by a family member or friend, Access Securepak will update the agency’s program on the respective website with the appropriate information.  Until a decision is made by each agency, Access Securepak will continue to provide family members and friends the ability to order packages for their loved one via our websites.

California inmates classified as Level 1 or 2, Privilege Group A or B, qualify for the Securepak MP3 program.
Customers must verify that the inmate is eligible—there are no refunds or credits for MP3 players purchased for inmates who do not qualify.
While some facilities may make an exception to this criteria—the customer must verify this before placing an MP3 order.


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