Warranty Summary (see owner’s manual for more details):

The SanDisk Clip Sport MP3 player has a 90 day, limited warranty. To make a warranty claim, you must send your most current MP3 player and memory card to the MP3 Warranty Service address below. In addition to the player and memory card, you must also include the Warranty Card included in the owner’s manual, proof of purchase that shows the purchase date falling within the warranty period, and a written description of the issue. If returned product is not found to be defective, damaged by misuse or abuse, or if the claim fails to meet the requirements, then the product will be returned unprocessed to the return address provided.

 

Post Release De-institutionalization Summary (see owner’s manual for more details):

The purchaser may send their MP3 player and memory card to Access Securepak for de-institutionalization up to one year after being released from the correctional institution. The purchaser should not send in their player for de-institutionalization until after they have been released.  The de-institutionalization process removes the security settings on the MP3 player and memory card while preserving music and other media stored on the card. The purchaser must send the most current, operational player, memory card, Service Request Card included in the owner’s manual, and service fee,  to the return address below. If the de-institutionalization request fails to meet the requirements, then the player will be returned unprocessed to the return address provided. 



 
California inmates classified as Level 1 or 2, Privilege Group A or B, qualify for the Securepak MP3 program.
Customers must verify that the inmate is eligible—there are no refunds or credits for MP3 players purchased for inmates who do not qualify.
While some facilities may make an exception to this criteria—the customer must verify this before placing an MP3 order.

 
 
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