Q:  What is your processing fee?
A: There is a $5.99 processing fee on all orders.
 
Q: What are the ordering limits?
A: Inmates are allowed to order 1 package per week with a limit not to exceed $50.00 per week.
  
Q: What is the sales tax for each order?
A: The sales tax is not included in the pricing. The sales tax rate to be collected on all orders including processing fee is 8.70%.

Q: Why can’t I place an order for an inmate? 
A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full.  For further assistance in this matter please call Securepak customer service at 1-800-546-6283. 

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and Discover credit/debit cards and prepaid cards (that have a verifiable United States address). When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Orders placed with a credit, debit, or pre-paid cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for the refunds/credits to be processed when using a prepaid card.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q:  How do I place an order?

A:  Internet:  enumclawpackages.com

     Mail at: Access Securepak (WA) 

                 P.O. Box 50028

                 Sparks, NV 89435      

  
Q: How do I check on an order?
A: Phone: 1-800-546-6283 
    Write to us at: Access Securepak (WA)
                          P.O Box 50028
                          Sparks, NV 89435
    Email: customerservice@securepak.net  
 
Q: How do I know what is allowed to be shipped in the package to avoid sending items that are not approved by the correctional facility?
A:  An Access representative works directly with facility personnel to determine what products are allowed at the facility. All items listed on the website under the specified institution have been pre-approved by the administration at each facility. Therefore, the risk of sending an unapproved item has been eliminated.
 
Q: What happens if the person I am sending my order to is released?
A: If the inmate is released the package will be kept at the facility for 7 days to be picked up. If the package is not picked up within the 7 days, the package will be destroyed and no refund will be issued.

Q: What if something is broken, damaged or missing from my order?
A: The inmate will be given an opportunity to check the contents of the package in the presence of a facility staff member. If there is an issue with the order, the facility staff member will verify it and send the paperwork to Access Securepak®.  If something is broken, damaged or missing we will replace it free of charge. We simply require confirmation from the facility's property department. All discrepancies must be reported by a facility staff member and we cannot honor any discrepancies reported from the family members or friends of the inmate.

Copyright ©2018 Keefe Group, LLC. All rights reserved.