Shipping:  All orders will be shipped from our warehouse located in St. Louis, MO. Therefore, you can expect delivery to the correctional facility in 1 to 3 business days. Orders will be shipped via FedEx.

Returns:  Used or damaged items cannot be returned, exchanged or refunded. If an item is found to be defective upon receipt and is returned to us within 30 days, it shall be replaced at no charge. (Please send to Access Securepak®, 3601 New Town Blvd., St. Charles, MO 63301.)  Please notify the property officer immediately if you receive any defective or damaged items. Access Securepak® is not responsible for refused items. Please make sure that the item(s) you ordered is approved and will be accepted at your facility. Processing fee charges are non-refundable.

Catalog Changes:  Every effort has been made to show and describe the merchandise as accurately as possible. Because many manufacturers change an item’s design, color, package size and style after our catalog is produced, we reserve the right to discontinue or change product specifications without prior notice. We regret any changes that might occur and will make every effort to minimize these occurrences. Inadvertent errors in product descriptions, pricing and special offers are not binding on Access Securepak, and we may make adjustments at any time. Additionally, many of our food items may contain common allergens such as milk, eggs, wheat and peanuts. Before consuming a food item, please consult the product packaging for specific information on its ingredients. Prices and offers are subject to change and available while supplies last. Always consult our website wisconsinpackages.com for the latest updates on this package and program.