Shipping: All orders will be shipped from our warehouse located in Sparks, NV. Therefore, you can expect delivery to the correctional facility in 1 to 3 working days. Orders will be shipped via FedEx.
Returns: Used or damaged items cannot be returned, exchanged or refunded. If an item is found to be defective upon receipt and is returned to us within 30 days, it shall be replaced at no charge. (Please send to Access Securepak®, 55 - 101 Vista Blvd., Sparks, NV 89434.) Please notify the property officer immediately if you receive any defective or damaged items. Access Securepak® is not responsible for refused items. Please make sure that the item(s) you ordered is approved and will be accepted at your facility. Shipping & Handling charges are non-refundable. A $10.00 restocking fee will be charged on all orders that are placed for ineligible inmates to get the package returned to our warehouse. A $5.00 fee will be charged on all orders where an incorrect size or item was ordered or when the offenders do not want the item or package. Catalog Changes: Every effort has been made to show and describe the merchandise and all information as accurately as possible. Many manufacturers make changes in design, color, package size, and style after catalog production and therefore, we reserve the right to discontinue or change product specifications without prior notice. We regret any changes that might occur and will make every effort to minimize these occurrences. Inadvertent errors in product descriptions, pricing, and special offers are not binding on Access Securepak, and may be adjusted by Access Securepak at any time. Additionally, many of our food items may contain common allergens such as milk, eggs, wheat, and peanuts. Please consult the product packaging before consuming for specific information on the ingredients contained in each product. Prices and offers are subject to change and available while supplies last. Always consult our website www.washingtonpackages.com for the latest updates on this package program. |
