FAQ's
Q: What are your processing fee charges?
A: There is a $7.95 processing fee on all orders.
Q: When are the ordering dates for the program?
A: Orders will be accepted starting April 25, 2013.
Q: When will the order arrive at the facility?
A: All orders will be arriving at the correctional facility weekly. The institution will be distributing the packages to the inmates shortly after the shipment arrives at the facility.
Q: What forms of payment do you accept?
A: PAYMENT: We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address), cashier’s checks, money orders,or institutional checks. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card) card member’s name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.
Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
Q: How do I place an order?
A: Orders are accepted by mail at Access Securepak® (LA), 10880 Linpage Place, St. Louis, MO 63132, phone at 800-546-6283, or through the internet at: www.louisianapackages.com
Q: How do I check on an order?
A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: If there is an issue with the order, a facility employee will verify it and send the paperwork to Access Securepak® to issue a replacement or refund.
Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to Access Securepak®. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees.