Q: What are your processing fee charges?
A: There is a $6.95 processing fee on all phone and web orders.
Q: When does the program begin?
A: Orders will be accepted starting June 1, 2010.
Q: What is the weekly limit?
A: Honor Farm inmates are allowed $100 of product and Main Jail inmates are allowed $75 of product. Any orders over the allowed dollar limit, will have items removed before the inmate receives the package.
Honor Farm: $100.00 limit
Main Jail: $75.00 limit
Q: When will the order arrive at the facility?
A: All orders will arrive at the correctional facility weekly on Tuesdays. The order period runs from Friday to Thursday, orders will deliver the following Tuesday. The institution will be distributing the packages to the inmates shortly after the shipment arrives at the facility.
Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards with Visa/Mastercard logos. Access Securepak® is applying an 8.75% sales tax on all non-food items for the state as required. Sales tax is already included in the price of each item for easier calculation. Orders will be accepted when accompanied by credit card (Mastercard or Visa). When paying by credit card please be sure to include the credit card number, expiration date, card member's name, billing address and phone number. As an added security measure, please also include the three-digit CVC (Card Verification Code) located on the back of your credit card.
Q: Why can’t I place an order for an inmate? A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283).
Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
Q: How do I place an order?
Q: How do I check on an order?
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate.
Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees.
