Q: What are your processing fee charges?
A: There is a $2.00 processing fee on all orders.
Q: When will the order arrive at the facility?
A: All orders will arrive at the correctional facility weekly. The institution will be distributing the packages to the offender within 7-14 days of arrival.
Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards with Visa/Mastercard/Discover logos. Access Securepak® is applying a 7.05% sales tax on all non-food items and a 1.75% sales tax for all food items for the state as required. The sales tax will be added on to the merchandise subtotal before the processing fee is added. Orders will be accepted when accompanied by credit card (Visa, Mastercard & Discover). When paying by credit card please be sure to include the credit card number, expiration date, card member's name, billing address and phone number. As an added security measure, please also include the three-digit CVC (Card Verification Code) located on the back of your credit card.
Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
Q: How do I place an order?
A: Visit Us Online At: saltlakecountypackages.com or call 800-546-6283.
Q: How do I check on an order?
A: Please call 800-546-6283 to check the status of your order. You can also send us an email at firstname.lastname@example.org. Customer Service Hours Mon. - Fri., 6:30 a.m. - 10 p.m. and Sat 9 a.m. to 3 p.m. MST.
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: If there is an issue with the order, a facility employee will verify it and send the paperwork to Access Securepak®.
Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package or has been released?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees. If the inmate has been released, the order will be returned to us. Once we receive the order back from the facility, we will issue a refund less the processing fee to your account. Please allow at least 2 weeks for the process to be completed.