FAQ'S
Q: What are your shipping and handling charges?
A: $3.00 shipping and handling on all orders.
Q: When does the program begin?
A: Orders will be accepted starting November 19, 2012.
Q: What forms of payment do you accept?
A: PAYMENT:We accept Credit/Debit cards with VISA and Mastercard logos. We accept prepaid credit cards or cash advance cards, but if a refund/credit is due the process might be slightly longer than usual. Orders will be accepted when accompanied by credit card (MasterCard or Visa). When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address.
Q: How do I place an order?
A: By Internet: www.duvalpackages.com.
Q: How do I check on an order?
A: Please call 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours 8:30 a.m. - 12:00 a.m. EST, Monday - Friday and 11:00 a.m. - 5:00 p.m. EST, Saturday.
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate.
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