START SHOPPING FAQ'S SHIPPING & RETURN POLICY CONTACT US PRIVACY POLICY TERMS OF USE
 
Shipping:  The institution will be distributing the packages to the inmates shortly after the shipment arrives at the facility. Please allow at least 14 days for delivery to the facility, from the time the order has been placed. 

Returns:  The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison.  If there was an issue with the order, the employee would verify it and send the paperwork to Access Securepak®.  All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the inmate.  All discrepancies will be corrected by Access Securepak® with replacement of product, reimbursement of funds, etc. 

Catalog Changes:  Every effort has been made to show and describe the merchandise and all information as accurately as possible. However, many manufacturers make changes in design, color, package size and style during the year.  View the website
www.duvalpackages.com for the latest updates on this package program.  We reserve the right to make any necessary changes for information printed incorrectly.  Prices and offers are subject to change.  We regret any changes that might occur and will make every effort to minimize these occurrences.

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