Access Securepak - Calhoun County Jail - MI

COVID-19 Call Center Availability:

Due to COVID-19, Call Center hours maybe increased or decreased as necessary. Thank you for your patience.

How can I place an order?
Online at michigancountypackages.com
By phone at 636-888-7003 (Need a 1-800 number? Click Here)

What are the processing fee charges?
There is a $7.95 processing fee on all orders.

Why can’t I place an order for an inmate?
Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283).

How much is the tax?
Sales tax is 6% for all non food items.

When will the order arrive at the facility?
Orders will arrive at the facility weekly on Tuesday's. The institution will be distributing the packages to the inmates shortly after the shipment arrives at the facility. Orders must be placed by Sunday at 12:00 a.m. to be included in that week's deliveries.

What forms of payment do you accept?

We accept VISA, MasterCard and Discover credit/debit cards; prepaid cards (that have a verifiable United States address). When paying by credit card, include the card number, expiration date, card verification number (three-digit number on back), and card holder’s name, address and telephone number. Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the original card used. Allow additional time for refunds/credits on prepaid cards.

How do I report a discrepancy with the order (item missing, wrong product, etc)?

The inmate will be given an opportunity to check the contents of the package in the presence of Commissary Staff from the facility. If there is an issue with the order, the Commissary Staff will verify it and send the paperwork to Access. All discrepancies must be reported from the facility and we cannot honor any discrepancies reported from family members or friends of the inmate.

My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

How do I check on an order?
Please call 636-888-7003 (Need a 1-800 number? Click Here1-800-546-6283) or write to us at Customer Service, Access Securepak, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours 8:30 a.m. - 11:59 p.m. EST, Monday - Friday, and 11:00 a.m. - 5:00 p.m. EST, Saturday.

What happens if the recipient of my order is moved to a security level that does not allow packages?

If your loved one becomes ineligible to receive packages after your order has shipped, facility personnel will return the package to Securepak via FedEx. We will issue a refund to the sender of the package for the merchandise only; the processing fee is non-refundable.

What happens if an inmate receives more than one package from family members or friends?

If an inmate receives more than the maximum amount of packages he or she is allowed, the order(s) will not be processed and the sender will receive a refund.

What if something is broken, damaged or missing from my order?

We will issue a refund for or replace broken, damaged, or missing products reported by facility staff. We cannot honor reports of discrepancies from inmates’ families or friends.

Can an item become out of stock or unavailable after I place my order?

Yes. If an item becomes out of stock or unavailable after the order is placed, Access Securepak will increase the quantities of items already ordered to use the funds from the unavailable items or issue a refund. This will depend on when the out of stock or unavailable item is expected to arrive at Access Securepak.

How do I report a discrepancy with the order (missing item, wrong product)?

The contents of the package will be validated in the presence of facility staff. If a discrepancy is found, the facility staff will verify it and send appropriate paperwork to Access Securepak. Depending on facility policy, we will issue a refund or replace the item(s) at no charge to resolve the discrepancy. All discrepancies must be reported from the facility; we cannot honor reports of discrepancies from inmates’ families or friends. Please allow 3-4 weeks for discrepancies to be resolved.

*Every effort has been made to show and describe the merchandise and all information as accurately as possible. However, many manufacturers make changes in design, color, package size and style during year. We reserve the right to make any necessary changes for information printed incorrectly. Prices and offers are subject to change. We regret any changes that might occur and will make every effort to minimize these occurrences.