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| Q: What are the processing fee charges? A: There is a $5.95 processing fee on all orders. Q: When does the program begin? A: We are currently accepting orders for this program. Q: What are the package spending limits? A: Multiple orders may be placed, not to exceed the weekly limit of $100. Q: What is the tax rate for ordering? A: Access Securepak® is required by the state of Missouri to charge 3.725% sales tax on food items and 7.113% sales tax on hygiene and clothing items. Q: What forms of payment do you accept? A: PAYMENT: We accept Visa, MasterCard and Discover credit/debit cards and prepaid cards (that have a verifiable United States address). When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member's name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. Orders placed with a credit, debit or pre-paid card will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card. Q: Why can’t I place an order for an inmate? A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here). Q: My pre-paid credit card does not have a billing address. Can I use it on this site? Q: How do I place an order? A: There are 2 Ways to Place an Order 1. Website: stonecountymopackages.com 2. Phone: 800-546-6283 Q: How do I check on an order? A: Please call 800-546-6283 or write to us at Customer Service, Access Securepak, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net Q: How do I report a discrepancy with the order (item missing, wrong product, etc)? A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the facility. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the facility and we cannot honor any discrepancies reported from family members or friends of the inmate. Q: What happens if the person I am sending my order to changes custody levels and is no longer allowed a package? A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to Access Securepak®. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees. **If an inmate is ineligible or released, the package will be kept at the facility for the inmate to pick up** |