Access Securepak - Z - Philadelphia Prison System - Food - PA

Q: What is the processing fee per order?
A: There is currently FREE processing fee on all orders.

Q: What is the spending limit for this program?
A: Inmates are allowed one package up to $75 of merchandise per month.

Q. What happens if an order has been identified as fraudulent?

A. The fraudulent order is associated with an inmate and customer. Both the inmate and customer’s privileges are revoked.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and Discover credit / debit cards and prepaid cards (that have a verifiable United States address), cashier's checks, or money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the card), card member’s name, address and phone number. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the card holder. All cards will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card. Personal checks will NOT be accepted and the orders will be returned to the sender.

Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q: How do I place an order?
A: Ways to order:
Online: phillypackages.com
Phone: 800-546-6283

Mail: To Access Securepak® (PA), 10880 Linpage Place, St. Louis, MO 63132.

Q: How do I check on an order?
A: Ways to check your order:
          Online: phillypackages.com
          Phone: 800-546-6283
               •    Automated System: 24 hours a day / 7 days a week
               •    Customer Service Representative: Mon - Fri 8:30 am – 11:59 pm EST and Sat.,11 am – 5 pm EST.

Q: How do I report a discrepancy with an order?
A: The inmate will be given the opportunity to check the contents of the package in the presence of a prison employee. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the prison. We cannot honor any discrepancies reported by family or friends of the inmate.

Q: What happens if the person I am sending a package to is released prior to receiving the package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to Access Securepak®. Once we receive the order back from the facility, we will issue a refund to the sender of the package, less the processing fee.