Shipping:  All orders will be shipped to the correctional facilities on a daily or weekly basis depending on the facilities shipping schedule. The facilities property room staff will distribute the packages to the inmates after the shipment arrives at the facility. Please allow 7 days after the order arrives at the facility to check status.

Returns:  The inmate will be given an opportunity to check the contents of the package in the presence of the facilities property room staff. If there is an issue with the order, the property staff will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported by the property room staff and we cannot honor any discrepancies reported from family members or friends of the inmate. All discrepancies will be corrected by Access Securepak® and the item will be replaced or refunded. Please allow up to 3 weeks for discrepancies to be resolved.

Catalog Changes:  
Every effort has been made to show and describe the merchandise and all information as accurately as possible. Many manufacturers make changes in design, color, package size, and style after catalog production and therefore, we reserve the right to discontinue or change product specifications without prior notice. We regret any changes that might occur and will make every effort to minimize these occurrences. Inadvertent errors in product descriptions, pricing, and special offers are not binding on Access Securepak, and may be adjusted by Access Securepak at any time.  Additionally, many of our food items may contain common allergens such as milk, eggs, wheat, and peanuts. Please consult the product packaging before consuming for specific information on the ingredients contained in each product. Prices and offers are subject to change and available while supplies last. Always consult our website for the latest updates on this package program.  

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