Q. Why can’t I place an order for an inmate?
A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 1-800-546-6283.
Q: My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
Q: How do I place an order?
A: There are 2 Ways to Place an Order
Website: bentonmopackages.com
Phone: 1-800-546-6283
Q: How do I check on an order? A: Please call 1-800-546-6283 or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the jail. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate.
Q: What happens if the person I am sending my order to is released?
A: If the inmate is about to be released, the facility will hold the order for up to 30 days for the inmate to pick up.
