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Q: What are your processing fees? A: $5.00 processing fee on all orders. Q: When does the program begin? A: Inmate orders will be accepted starting May 12, 2014, and family and friends ordering will begin on June 1, 2014. Q: What forms of payment do you accept? A: PAYMENT:Access Securepak® will accept Credit/Debit cards with VISA and Mastercard logos. We accept prepaid credit cards or cash advance cards, but if a refund/credit is due the process might be slightly longer than usual. Orders will be accepted when accompanied by cashier's check, money order or credit card (MasterCard or Visa). When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address. Q: My pre-paid credit card does not have a billing address. Can I use it on this site? Q: How do I check on an order? A: Please call 1-855-329-4268 or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. You can also send us an email at customerservice@securepak.net. Customer Service Hours 8:30 a.m. - 12:00 a.m. EST, Monday - Friday and 11:00 a.m. - 5:00 p.m. EST, Saturday. Q: How do I report a discrepancy with the order (item missing, wrong product, etc)? A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the jail. If there is an issue with the order, the employee will verify it and send the paperwork to Access Securepak®. All discrepancies must be reported from the jail and we cannot honor any discrepancies reported from family members or friends of the inmate. Q: What is the package limit? A: Inmates are allowed to have (1) package per quarter. |